Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Getting Off to a Great Start

This e-newsletter tends to go to successful people: people who remember what it was like to be a manager for the first time. There is a good chance that you were never more focused on management practices and making a difference than you were the first time you were given responsibility. When people begin their … Continued

Good Basics Make Great Habits.

The keys to building revenue in every business are understanding the lifetime value of a customer and learning how to turn occasional users into habitual ones. So I was glad to contribute to a discussion of that kind of success for the cover story in the current issue of Restaurantville Monthly, Eat/Pay/Love – Creating Customer … Continued

Speaking English at a French Bistro in Mexico.

Last week, I had the opportunity to dine at Café Des Artistes in Puerto Vallarta, Mexico, the flagship of Chef Thierry Blouet’s empire. I didn’t realize it would also be an opportunity to witness exemplary teamwork. Chef Blouet’s award-winning restaurant offers a spirited competition for high standards between food and atmosphere, with service not far … Continued

Slow down to speed up.

Recently, I talked with the Dallas Business Journal‘s staff writer Steven R. Thompson for his article “Small Lucia eatery finds a big following.” Lucia has some of the hardest tables to get in Dallas and he wanted to know more about that phenomenon. In the article, Jennifer Uygur, who co-owns the restaurant with her husband, … Continued

Healthier choices – in a hurry.

More than one-fourth of Americans eligible to enlist in our armed forces are too obese or out of shape to qualify. So our military is starting pre-boot camp boot camp to get them into shape. On a recent visit to a Washington, D.C. conference, I learned this from Sam Kass, White House Assistant Chef , … Continued