New on our website is a report sharing our observations and documenting our analysis of the current state of the restaurant industry. This information grew out of our interpretation of 2012 Restaurateur Issues and Challenges, 12 key findings from the recent survey we conducted in a partnership with the Texas Restaurant Association. More here. We invite you … Continued
No matter what you think of jargon and buzzwords, every business has an opportunity to succeed through people, focus, measurement and reinforcement. Recently the term “Best Practice” proudly took its place among Forbes.com’s list of “the Most Annoying, Pretentious and Useless Business Jargon.” Best Practice was deemed “the single most pompous confection the consulting industry … Continued
When everything is louder than everything else, you can’t hear a thing. Top businesses know they must turn their myriad messages down in order to make major improvements. There may be a chance to focus on an area that is a true opportunity because it has not been a strong point in the past. If … Continued
I know a restaurant manager who says,“Mistakes are unacceptable. But I do offer forgiveness.” That’s certainly one way of looking at it. Not my approach. I read a book that mentioned perfection. The author said it was the denial of humanity. We are all human, but what human can afford to make serious mistakes when they open a new business? In … Continued
I had a pizza delivery at my house last week but, sadly, the Caesar salad we had ordered was missing. No big deal, we had plenty of salad in the refrigerator and were happy to have our pizza. We needed to eat quickly to get to a basketball game. A half hour later the doorbell … Continued