Restaurant Management & Operations
How Restaurateurs Stop Complaining About Millennials
Quick, recite the language you use to recruit and retain talent. Is it compelling? What does it say about your[...]
How Unconventional Leaders Achieve Their Greatest Restaurant Success
Over the years, I have worked with so many successful independent multi-unit restaurant owners. A lot of them share this[...]
Restaurateur’s Essential Guide to Developing Powerful General Managers
General Managers are the most important people in your successful multi-unit independent restaurant company. They control what happens within the[...]
Your Guests’ Thinking About Restaurant Delivery Has Changed. Has Yours?
What’s changed? The guest has made a decision for convenience over quality — like they have in many other aspects[...]
Four Critical Steps to Overcoming Group Think in Your Restaurant
The success of your independent restaurant company is a byproduct of your experiences and beliefs. And that’s good news, because[...]
Warning: Eliminate Sexual Harassment in Your Restaurants
We have all read about the John Besh Scandal. Besh — famed New Orleans chef of August, Lüke, Domenica, and[...]
4 Steps to Successfully Eradicate Sexual Harassment
Make the policies you have put in place stick. Since the national focus on this topic has intensified recently, I’ve[...]
Don’t Waste Another Second on Hiring If You Haven’t Done This First
Onboarding. What happens after you hire a new employee is arguably more important than recruiting and training. Your people’s attitudes[...]
What Independent Restaurant Company Employees Need to Hear from Their Owners
How do you become an employer of choice? Every multi-unit independent restaurant company owner wants to be an “employer of[...]
Big-Picture Thinking: Lessons learned from coaching young winners.
The next time you want to talk to your people about service levels, quality, cost management, or training, be sure[...]
Pay Up! You can’t afford to live without ROI on compensation.
If you want to increase profits and asset value, pay your people more. We all spend a lot of time[...]
The more things change, the more things need to change.
The best operators constantly update their image, offerings and physical plant or they risk falling behind. In a market where[...]
Your Management Team: Smarter than a High Schooler?
The best management teams are balanced, cover each other’s blind spots and use their time wisely to make outstanding decisions.[...]
Accentuate The Positive – How to Keep Marginal Employees From Going Bad – Restaurant Startup & Growth
How to Keep Marginal Employees From Going Bad - View Source Article (PDF Format) Restaurant Startup & Growth – November[...]
“Yes! It would be my pleasure to fulfill your [possibly unreasonable] request.”
The idea of building a business through great customer service is not selective. It does not discriminate, devalue customers’ opinion[...]
Make Your First Time Manager Read This – Restaurant Startup & Growth
Make Your First Time Manager Read This - View Source Article (PDF Format) Restaurant Startup & Growth – April, 2011[...]
How to Conduct an Effective Weekly Operations Meeting – RestaurantOwner.com
How to Conduct an Effective Weekly Operations Meeting - View Source Article (PDF Format) By Matthew Mabel The weekly operational[...]