Nation’s Restaurant News recently published a special report, 2020 Vision, The Future of Foodservice, looking at what restaurant menus, design, consumers, and technology will look like when the next decade begins. NRN Senior Food Editor Bret Thorn asked me and three other industry experts to speculate on The Future of Menus, what restaurant menus will look like … Continued
The best businesses control themselves, keep things simple, stay on track, and do not allow themselves to be overwhelmed, overloaded, or confused. Their guests and customers are exposed to an ever-increasing daily barrage of messages daily from a million different points in the world. In order to engage people, it’s smart to understand that there is … Continued
Businesses tend to build their foundation on one thing they do really well. The best businesses then import competence and develop the skills that do not come naturally to them. Eventually they have the complete package, even though they still rely on the thing that they do the very best. In that way, a business … Continued
People prefer to buy from people they like. We like to know a little history about a business. We like to think we are doing business in someplace special, with special people. The most successful businesses have great stories to tell and these stories serve to engage their associates and customers in what makes their … Continued
When the best companies aim to increase sales, the first thing they do is evaluate and improve the customer experience. Then, once it is up to standard, they use that to define their brand and enroll frequent users. What is the point of focusing on bringing people through your front doors before you have something … Continued
Successful business people keep their eyes on their own product, creativity, service, culture and execution. When they do their job right, they have an awareness of what other businesses are doing, but spend their time perfecting what they themselves are doing. Quick service, fast casual, casual dining, fine dining. Think fast! There’s a good chance … Continued