Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

When Your Restaurant Journey Requires New Approaches

You’d think that – when I start working with successful multi-unit restaurant companies looking to improve – matching their strengths with what they need would be easy.  But experience tells me that thinking differently, along with new approaches, not old ones, make for successful growth.  Just like the people who establish a concept are not … Continued

Restaurateurs Don’t Fall Into the Trap of Losing Guest Focus

Once, at a client’s weekly operations meeting, I waited and waited to hear someone speak the word “guest.” I heard about production, maintenance, organization, policies, personnel, money, and training. Surely, one of the 10 experienced managers at this mature, legacy-brand, high-volume unit would talk about something they had done for a guest, something they had … Continued

How Top Restaurateurs Look Back to Q1 and Ahead to the Future

Take a look back all the way back to the beginning of the year. With the first quarter just ending, my best clients take stock of what they’ve achieved. Then, they adjust to ensure they have a great 2023 – no matter how they started the year. Did you exceed plan? Did you fail to … Continued

To Understand Restaurant Success, Look to the Future

Where do you go for advice on building confidence, concepts, loyalty, professionalism, and taking smart risks? You go back to high school.  The Texas ProStart High School Competition Recently, as part of a team of 25 restaurant industry leaders, I continued my streak of judging critical thinking skills at the annual Texas ProStart statewide competition … Continued

Top Restaurateurs Know to Step Outside Their Comfort Zones

When the company you own remains the only one you where you have ever served in a leadership position, it can be like going to the same vacation spot every year and having no idea what the rest of the world looks like. You remain uninformed. Much of the work I do with my clients … Continued

To Stay Relevant, You Must Update Your Restaurants Now

Chains beat independents on a cycle of refreshing their concepts, décor packages, signage, logos, menu design, and offerings. Unfortunately, independents who ought to go big tend to go small. The consequences? Results that are obviously insufficient. Don’t let the chains beat you.  Investing in upgrades activates your guests, enticing them to visit your dining room … Continued

How Top Restaurant Owners Enjoy Freedom They Have Earned

For a large part of their days, restaurant owners try to figure out ways to give hourlies and managers more flexible lives. That’s just part of the world now: offering flexible scheduling for hourlies and groundbreaking benefit packages for managers. When you do this quality people want to work with you, and feel happy to … Continued

Win the Restaurant Talent War by Offering Innovative Benefits

When you found out that KFC had formed a partnership with the online Western Governors University to offer employees 100% paid tuition to earn a college degree, you probably rolled your eyes as an independent restaurant operator. Or maybe the shock was so big, you simply choked. But KFC is simply following the lead of … Continued