Restaurant Ownership
Three Things Successful Restaurateurs Focus on at Election Time
In this month’s QSR Magazine, I’m quoted in Kevin Hardy’s article — “For Restaurants, What’s Changed Under Trump?” — in which industry experts discuss what has changed for them during the Trump administration and how the upcoming midterm elections might affect them. With an election … Continued
Read MoreHow Restaurants Become Unstoppable
Eric Cacciatore recently stopped by my house to record an episode of his incredible, segment-leading podcast “Restaurant Unstoppable.” He was on a cross-country mission to talk to interesting, informed, creative, and significant restaurant people from coast to coast, and he was here to record episode … Continued
Read MoreThe Surprising Reason Why Your Restaurant Company is Not Organized to Focus on Guests
Your company is organized functionally. That sounds efficient, but it’s actually the exact opposite of what will get you the best result. Instead, organize by what your guests want. You have servers, cooks, bussers, hosts, general managers, managers, shift leaders, marketers, trainers, group salespeople, and … Continued
Read MoreWhat a Bunch of High School Teachers Know about Your Restaurant’s Success
Before you read, I wanted to share a free resource with you because you’re part of this community. Learn the 4 ingredients your restaurant business needs to maximize success. Download “Matthew Mabel’s Toolkit for Creating a Dream Restaurant Business“. No strings attached! Now – let me share what High … Continued
Read MoreWhy Top Restaurateurs Know That Great Food Doesn’t Satisfy Their Guests
We all work so hard on our food. But the truth of restaurant success is that, for most independent restaurant companies, food just gets you in the game. The guest experience, the price/value relationship, location, atmosphere, hospitality level, and even seemingly small things like parking … Continued
Read MoreWhy You Need to Know What a First Time Restaurateur Thinks of Your Brand
First-time restaurateurs need all the help they can get! But their perspective can also help you. In Restaurant Business Magazine, I was interviewed for an article: “9 Key Considerations When Opening a Restaurant.” Written by Benita Gingerella, this piece is designed to make the “tough” process … Continued
Read MoreRestaurateurs: Is Your Restaurant Getting You Down?
“The restaurant business is one of the hardest jobs…the early-morning-to-late-night days have taken a toll — along with my sleepless nights and grueling hours.” Sound like you at your worst moment? Those are the words of Marian Harper — owner of the legendary Carnegie Deli on Seventh … Continued
Read MoreRestaurateurs: Your Employee Intake Process Needs a Makeover
Nobody ever opened a restaurant aiming to be average. Unfortunately, though, plenty of restaurants use average interview techniques, onboarding processes, and training — a sure way of ending up stuck in the middle. The best successful multi-unit independent restaurant companies recognize this and hire only … Continued
Read MoreBeware: Your Bonus Plan May Be Working Against Your Restaurant’s Best Interests
People hate airlines — or, at best, tolerate them. But, even with their product quality and customer service ratings plummeting, their profits are at record levels. That’s sustainable in the airline business, which is essentially closed to competition, but would be catastrophic in the restaurant … Continued
Read MoreTop Tips to Keep Your Restaurant Relevant
Be innovative. Today’s ideas are like fresh produce: wonderful but perishable — and, as an independent restaurant company owner, you constantly need a new supply. My most successful clients combine innovation with a robust social media presence to stay fresh, and make things happen. Why … Continued
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