The Five Best Things I Told You This Year… And Why

When you use one of my many suggestions to improve your business and your life, that makes it all worthwhile to me—and extremely gratifying.

If you are regular reader of this newsletter, you are appreciated!

Thanks for following my work, keeping in touch, and sending me your comments and topic requests.

Missed a few of the most impactful ones? Simply in the mood to improve as 2018 turns into 2019?

I have picked five posts I consider my most meaningful of the year for your review.

  1. How Unconventional Leaders Achieve Their Greatest Restaurant Success.  

Many of my clients don’t fit the mold. Frankly, they sometimes get down on themselves because of that—no matter how successful they are.

This post talks about their incredible uniqueness, what makes them special (and not oddballs), and how they create their best path to success.

2. The Surprising Reason Why Your Restaurant Company Is Not Organized to Focus on Guests.  

It is amazing how many restaurant companies would benefit from more guest focus.

We are in the guest business.

But, since it is complicated to operate a restaurant, when you get busy you might forget that—at your peril.

3. Restaurant Owners: Act Like the Lottery Winner You Are

When this was published, I got a few wise guy comments from owners offering to exchange their successful independent multi-unit group for a winning PowerBall ticket.

Many more used this technique for appreciating what they had created.

They vowed to stop postponing or deferring enjoyment and made some fantastic changes.

4. How to Build a Healthy Restaurant Culture.

Culture is the essential element that drives guests to your dining room, and also makes employees want to stay.

It is responsible for 100% of your profit.

So many people realize the value of this that, this year, I spoke not only to restaurateurs about culture, but also to lawyers and leaders in the live event space.

5. Most Important Characteristic of Top Management 

People laugh when I talk about hiring grownups and eliminating drama.

Some of them laugh confidently.  Others laugh nervously.

What I have noticed is not everyone’s numeric age is equal to their developmental age.

If you want drama, stream it on Netflix, not in your restaurants.

All Access Pass – Bonus Link

If you are getting ready for 2019 and feel a dose of Matthew 101 will give you some perspective and direction, there is no better place to get it than from Eric Cacciatore, who interviewed me in depth for his amazing industry-leading podcast, Restaurant Unstoppable.

If you want to use the proven tools I use every day to grow client companies and create freedom for their owners, listen to “Mathew Mabel with 4 Key Elements to the Formula of Success” here.

Happy New Year!