Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

How to Fully Staff Your Restaurants

We have all seen the forecasts. They are all the same: In the coming years there will not be enough employees to staff our restaurants. The idea of an ample labor supply is as archaic as phones connected to the walls by wires, 13-column pads, and the onion-skin booklets the credit card companies sent us … Continued

Three Things Successful Restaurateurs Focus on at Election Time

In this month’s QSR Magazine, I’m quoted in Kevin Hardy’s article — “For Restaurants, What’s Changed Under Trump?” — in which industry experts discuss what has changed for them during the Trump administration and how the upcoming midterm elections might affect them. With an election coming up, this piece is very timely. If you have … Continued

How Restaurants Become Unstoppable

Eric Cacciatore recently stopped by my house to record an episode of his incredible, segment-leading podcast “Restaurant Unstoppable.” He was on a cross-country mission to talk to interesting, informed, creative, and significant restaurant people from coast to coast, and he was here to record episode 518. And that is not a typo: he has already … Continued

Avoid the Biggest and Most Expensive Restaurant Budgeting Mistake

Too many successful multi-unit restaurant companies budget like people who go to the grocery store and take a list of what they ate last week without any thought for what they might enjoy in the future. The result? They get good things, but not great things — nothing new, interesting, or life changing. Many companies like … Continued

Avoid the Restaurant Operations Data Trap

I was recently talking with the CEO of a 30-unit organization, who asked me, “Are you the guy who brings in the technology and the software that will give me more data? My data is good, but it can always get better — and there are several issues in operations I want to target.” When … Continued

Your Restaurant P&L’s Most Important Number is Missing

There is a line unaccounted for on your P&L. It is called “missed opportunity.” By sheer accident of the way our accounting system works, missed opportunity is a controllable expense your successful, independent multi-unit restaurant company does not account for. Potential revenue and profit is pouring out of your restaurants; but, in the day-to-day, week-to-week, … Continued

Restaurant Owners: Act Like the Lottery Winner You Are

As a successful owner of a multi-unit independent restaurant company, you truly have won the lottery — with your company set up (or able to be set up) so you can make more money than you ever thought possible. Truly, I recommend you think of it that way. Why? Because being at the head of … Continued

Four Secrets of Great Restaurant Ownership

When you own a successful multi-unit independent restaurant company — or any company, for that matter — that company becomes a reflection of you. What you do well, it does well. Your challenges are its challenges. One of my clients told another one of my clients, “When you work with Matthew to improve your company, … Continued

How to Build a Healthy Restaurant Culture

Your culture is becoming increasingly important, and it’s only going to get more so. Why? This may come as a surprise, but, when you look at the top line, you’ll realize your culture is actually responsible for 100% of your profits. Without that special connection to your guests and employees, you have nothing. Whether or … Continued