Restaurant Ownership
As Guest Habits Return, Focus on Independent Restaurant Strengths
In the history-spanning and never-ending competition between chain restaurants and independents, the conditions for independents today look more favorable than at any time since before the pandemic. Why? Because chains can’t create the memorable and authentic experiences the independents can. And those are the experiences … Continued
Read MoreHow to Nail Enrolling and Retaining Talented Restaurant Management
Everyone at the recent Texas Restaurant Show in Houston produced by the Texas Restaurant Association wanted to know how to find, keep, and grow managers. Why? Because it’s vital – especially when operators are forced to fish out of a talent pool that’s even shallower than the kiddie … Continued
Read MoreGive Your Restaurant Business More When You Get Away This Summer
One of the most important and underrated aspects of success? Your ability to get away. Even before we start working together, my clients tend to already be successful beyond their wildest dreams. Together, however, we make their businesses and lives even better. Birth of the American … Continued
Read MoreRestaurateurs – Know How to Show Up and Create Fantastic Results
The most successful restaurant owners I know use three different methods to move initiatives forward. Which one to use? That’s the question. Figuring out the answer to that question demonstrates a leader’s greatest value, since everyone and every issue has its own set of requirements, … Continued
Read MoreWhen Your Restaurant Journey Requires New Approaches
You’d think that – when I start working with successful multi-unit restaurant companies looking to improve – matching their strengths with what they need would be easy. But experience tells me that thinking differently, along with new approaches, not old ones, make for successful growth. … Continued
Read MoreRestaurateurs Don’t Fall Into the Trap of Losing Guest Focus
Once, at a client’s weekly operations meeting, I waited and waited to hear someone speak the word “guest.” I heard about production, maintenance, organization, policies, personnel, money, and training. Surely, one of the 10 experienced managers at this mature, legacy-brand, high-volume unit would talk about … Continued
Read MoreTo Stay Relevant, You Must Update Your Restaurants Now
Chains beat independents on a cycle of refreshing their concepts, décor packages, signage, logos, menu design, and offerings. Unfortunately, independents who ought to go big tend to go small. The consequences? Results that are obviously insufficient. Don’t let the chains beat you. Investing in upgrades … Continued
Read MoreHow Amazing Restaurant Leadership Development Creates Success Stories in 2023
When you spend your whole day dealing with rising costs and a soft market, leadership development might be the last thing on your schedule. That’s a huge mistake. Why? Because leadership development applies to everything you do in operations. Restaurants really live in the branding … Continued
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