Restaurant Ownership

How Multi-Concept Restaurant Operators Conquer Their Unique Challenges

September 20, 2021

Many of my clients operate more than one brand.  These operators of multi-unit, multi-concept organizations have challenges that never even show up on the radar for single-concept operators.  Still, few yearn for a simpler life. That’s just how the personalities of these owners work. These … Continued

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How Top Restaurants Focus on Training During Chaotic Times

September 13, 2021

Car dealers don’t have cars to sell; we’re waiting until October for the furniture and equipment we ordered back in April. And your trainers can’t find time to train. Welcome to 2021. Training and education are one of the many unanticipated down-line issues associated with the … Continued

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How Top Restaurant Owners Enjoy Freedom Now

September 7, 2021

What did you do over the summer to take time away from your business and enjoy your success? Do you want to be able to do more of that? If so, how can you set up your company in a way to let you do … Continued

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How Top Operators Position for Post–Pandemic Success Through Competitive Set Knowledge

August 30, 2021

Any conscious operator who wants to ace the everyday test of business knows the answers to these two questions: What about your competitors makes you admire them – and makes you work harder to improve? What makes your own business stand out from your competitive … Continued

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Three Trends Shape the Future of the Restaurant Industry

August 23, 2021

My clients in Louisiana have a before-and-after story that’s part of their constant inner dialogue: “before Hurricane Katrina (or Rita or Ike) and after it.”  But never before has there been such a nationwide, clear-cut break/delineation/before-and-after line in our industry. Now we have “before the … Continued

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Four Biggest Factors of Post Pandemic Restaurant Success

August 16, 2021

When Winston Churchill advocated the formation of the United Nations and the alliance between himself, Stalin, and Roosevelt, he coined “Never let a good crisis go to waste.” A year ago I told you the other side of the restaurant crisis portion of the pandemic … Continued

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How Restaurant Owners Dominate Through Peak Confidence Now

July 26, 2021

In my Restaurant Owners Success Club last week, we spoke about how, last year, retention simply meant, “I hope I don’t lose my business.” This year it means keeping employees. One of my clients told me, “Being an owner of an independent restaurant company looks … Continued

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Meet Me This Weekend at TRA Marketplace!

July 5, 2021

At Texas Restaurant Association Marketplace this weekend – on Sunday, July 11, I will present a rapid-fire brainstorming education session: “I’m Still Standing. The Pandemic Kicked My Restaurant’s Ass.” I will be on the show floor’s Big Bend Ideas Stage at 10:30 AM on Sunday, July 11, … Continued

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Still Standing? Let’s Meet at TRA Marketplace!

June 21, 2021

At Texas Restaurant Association Marketplace in three weeks – on Sunday, July 11, I will present a rapid-fire brainstorming education session: “I’m Still Standing. The Pandemic Kicked My Restaurant’s Ass.” I will be on the show floor’s Big Bend Ideas stage at 10:30 AM on Sunday, July 11, … Continued

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New Twist to Restaurant Summer Vacation Plans 2021

June 1, 2021

I recently talked to a restaurateur who had just taken his first plane trip in 15 months – and he told me incredulously that it felt “almost like normal.” I’m taking my first one in a few weeks. Last year, the year of oddness and … Continued

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Restaurants Biggest Misconception About the Labor Shortage

May 24, 2021

One of my peers in my international consulting community sent me the results of a small business owner poll taken by Alignable, the small business referral network, about reasons for the hiring shortage. It was interesting…and predictable, with unemployment presented as the #1 reason and stimulus … Continued

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How Ultimate Restaurant Success Emanates from Slaying the Corporate Monster

May 17, 2021

Said no one ever: “Honey, I feel hungry. What corporation do you want to dine at tonight?” One of the myriad changes forced on your multi-unit restaurant company during the crisis phase of the pandemic? Spending your corporate office budget much more wisely. No sacred … Continued

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How Restaurants Prep for this Opportunity of a Lifetime

May 10, 2021

In Texas, from time to time, a bumper sticker appears that says, “Lord, grant me one more oil boom and I promise not to screw it up.” Welcome to our oil boom. Last week I dined with a group of experienced restaurateurs who I noticed … Continued

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How To Handle This Restaurant Honeymoon – Webinar Today 4 PM CDT

May 3, 2021

Attention procrastinators! There is still time to register for the webinar “Let’s Eat – How Restaurants Should Respond as Nighttime Diners Return.” This event takes place at 4 PM CDT today. Register free here.  You will hear success stories about my clients and the plans … Continued

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What Restaurants Can Do About the Labor Shortage

April 30, 2021

The latest release in horror movies our industry is part of – our three-pronged labor shortage disaster. When I speak with operators, our first words are usually the zeitgeist pleasantries about Pfizer, Moderna, or J&J, and our next words are always about staffing our restaurants. … Continued

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What Restaurants Can Do About the Labor Shortage

April 26, 2021

The latest release in horror movies our industry is part of – our three-pronged labor shortage disaster. When I speak with operators, our first words are usually the zeitgeist pleasantries about Pfizer, Moderna, or J&J, and our next words are always about staffing our restaurants. … Continued

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How Top Restaurants Respond to Diners’ Return

April 19, 2021

The not-so-secret formula to exceeding your 2019 revenue by double digits? Getting to see friendly faces again. With capacity restrictions on your dining room removed as if by magic, you’ll see lots of customers you recognize from a long time ago.   Now that they’re … Continued

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3 Things to do Now That Your Dining Room’s at 100% Capacity

April 5, 2021

With Texas allowing 100% capacity, the honeymoon with our guests is on.   But honeymoons don’t last forever. And what about this crisis? It won’t really be over until the case load is low, we understand new post-COVID guest behavior, when the unready or hesitant … Continued

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Biggest Concept Refresh Mistakes Restaurants Make

March 29, 2021

You live your restaurant brand – treating it as your precious, much-loved baby.  To you, every tiny change and improvement you make to your restaurant is obvious, just like parents notice their kids changing every few days when they are young. Unfortunately, what is great … Continued

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How Restaurateurs Feel After One Year of the Pandemic

March 15, 2021

Give yourself credit.  You made it through the past year. You will never forget it, and definitely never want to repeat anything like it. A year and a week ago yesterday, my daughter and I were at a Dallas Mavericks game, and the person who … Continued

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What To Do When Texas COVID Restrictions Are Rescinded on Wednesday

March 4, 2021

The great Texas Experiment begins next Wednesday. That’s when Governor Greg Abbott has announced he will rescind his statewide mask mandate and capacity limits on businesses. The governor also said, “Personal vigilance to follow the safe standards is still needed to contain COVID.  To stay … Continued

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How Top Restaurants Dominate in the Post Pandemic World by Boosting GM Effectiveness

February 15, 2021

They run restaurants and are an organization’s highest VIPs. So it’s not unreasonable that my best clients are continually growing the capability of their general managers. You want them to act like they have ownership, or spend less time on task, or take on activities … Continued

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Today’s Best Restaurateurs Know There’s No Shame in Learning from Others

February 8, 2021

At first, it was a surprise that the younger entrepreneurs I work with today – people in their 30s and 40s, building great brands and futures for themselves and their families – don’t suffer from the ego problems that obstructed their predecessors. They are much … Continued

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What Chains Teach Independent Restaurant Operators During the Pandemic

February 1, 2021

During the pandemic, the pendulum swung in the battle between independent and chain restaurants – now favoring chains. Over time, supremacy has switched from one to the other – and back again. Like between Federer and Nadal Republicans and Democrats The Avengers and Thanos At … Continued

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How Top Restaurateurs Prepare to Cross the Pandemic Finish Line

January 25, 2021

At breakfast before school one day last week, my eight-year-old daughter looked at me over her yogurt-covered waffles (her self-created entrée) and asked me a great question. She asked what would make COVID-19 go away. We’ve all asked the same thing. As we usher in … Continued

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Plan for Recovery – with Four Permanent Restaurant Changes

January 18, 2021

We now exist in the planning range for what happens to your successful multi-unit restaurant company after the pandemic ends. Write that down on a post it note, or take a picture of it on your phone and look at it every day. Take action … Continued

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Restaurateurs – Succeed in 2021 by Stopping Routine from Becoming a Yearly Rut

January 11, 2021

If you’ve watched the most recent season of The Crown on Netflix, you probably remember the episode when Prime Minister Thatcher and her husband spent a social weekend with the royal family at Scotland’s Balmoral Castle. However, even though it was supposed to be a social weekend, … Continued

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Two Generational Restaurant Industry Advances You Must Be On Top Of

January 4, 2021

For the generation of restaurant companies growing up over the past 30 years, two things remain clear today that were not so evident in, say, 1991: 1. How you master professionalization, and2. How you master culture will determine your restaurant company’s results. One way or … Continued

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The Five Best Things I Told Restaurateurs This Year…and Why

December 28, 2020

I’ve gone back and chosen five especially popular or meaningful posts from this year – a year when, just like you, I’ve pivoted to help people in a different way. It’s astonishing that, if you had shown me these five subjects a year ago, I … Continued

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Three Areas Top Restaurateurs Focus on During This Dark Winter

December 14, 2020

After nine months, no one wants to hear about what we’ve learned from this mess. They just want to know what to do. I can’t tell you how many times throughout this crisis I have had to quiet my brain every time I thought, “lesson … Continued

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How Top Restaurateurs Adjust to “The Spike”

December 7, 2020

Welcome to the re-beginning. Last March, we felt shock as we walked through empty dining rooms, establishing tactics and strategy as we went along. In the background we heard health authorities warn us there would be a spike “next winter” – but we sort of … Continued

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These Three New COVID-Era Metrics Determine 2021 Restaurant Success

November 16, 2020

At the risk of going all Winston Churchill on you, forecasting and planning for 2021 looks like “a riddle wrapped in a mystery inside an enigma.” Increased COVID cases may have a negative impact on revenue. Availability and acceptance of a vaccine may have a … Continued

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Restaurants Win When COVID Ends by Putting Uncertainty Aside Now

November 9, 2020

Remember the days leading up to the presidential election? And the days after it? World-championship LeBron James levels of uncertainty – like much of the year 2020. Reminds me of a telephone negotiation I just completed.  The person on the other end of the call … Continued

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Four Tools Restaurant Owners Use to Succeed Through the Pandemic

November 2, 2020

Earlier in the year, I expected to be writing by now about the lessons we learned during the COVID crisis. I mean, we knew going into this that it wasn’t going to be a sprint. We always thought it would be a marathon. But it … Continued

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Forecasting the Next Six Months in Our Restaurant Industry

October 21, 2020

In 2020 you need all the help you can get. Here is help for you that takes next Monday at 2 PM CDT (registration link at the bottom of the page). Read below about Denny Law Group’s annual industry event, free and this year, virtual. … Continued

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