Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Big-Picture Thinking: Lessons learned from coaching young winners.

The next time you want to talk to your people about service levels, quality, cost management, or training, be sure to provide plenty of context. “We need to work on a friendly, caring presence at the table.” Good. ‘Because our guests are the lifeblood of our company, we are proud of our restaurant and we … Continued

Conventional wisdom that isn’t either.

Conventional wisdom often spouts off about razor-thin margins in the restaurant business. Our industry is perennially found on the list of the least profitable businesses, and media accounts are filled with information on how unprofitable restaurants are compared to say, law firms. In their 2015 Issues and Advocacy Agenda,  the National Restaurant Association leads with this, saying, … Continued