People think that what got them started will continue to be a foundation of their future scaled success. Those people are wrong. When you add something you did not have at the beginning – when everything was new and exciting – you create phenomenal success in your life that you may not even be able … Continued
When your restaurant concept goes to a new city, you typically go with mega excitement and hella-aggressive confidence. That’s because you know you have something special – like when you bought that gift you knew your partner was going to love. With their first bites, locals will swoon and realize your brand’s superiority. And you have a … Continued
Using your steps of service strategically to send your guests the right message gives your restaurants a massive competitive edge. My best clients add an element in their steps of service that drives guest engagement, satisfaction, and frequency – and thus revenue. So why do most restaurants miss this opportunity and simply allow their steps … Continued
Are you overly dissatisfied – feeling things could be better, but not quite sure how to make them better? Or are you overly satisfied – so happy with the great life you have built for yourself that you don’t pay enough attention to making your restaurants even better? Essentially, both suffer from the same problem: They don’t … Continued