Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

The more things change, the more things need to change.

The best operators constantly update their image, offerings and physical plant or they risk falling behind.  In a market where product changes quickly, information between customers who notice anything outdated or inferior travels even faster. Operators who fall behind eye deteriorating circumstances and think they can get by without re-investing in their product and facilities. … Continued

Branding and Creating Regular Customer Panels at Southwest Foodservice Expo

The Texas Restaurant Association has asked me to moderate SW Foodservice Expo panels on both Branding and Creating Regular Customers.  I appreciate the opportunity to make important contributions to thinking in the industry.   The panel discussions will take place at the Texas Restaurant Association’s upcoming Southwest Food Service Expo – Education Idea Center June 24-25 … Continued