Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Why Data Fails in Verifying True Restaurant Success

If the only way you prove your restaurant’s continued success and competitive advantage comes through using data, that’s perilous.    That’s because the most important things in our industry are hard to measure: Culture Morale Guest happiness Service Sure, we have spent a lot of time creating metrics for each of these topics – honestly, … Continued

Leaving Your Restaurant Comfort Zone to Achieve Success

The thing about procrastinators, commitment-phobes, and last-minute people? They don’t know what they are missing. Many of my clients – successful owners of independent restaurant companies – take more than their time in making decisions. Some of them simply hate to make decisions, because making a final decision eliminates all those other amazing options they … Continued

Three Proven Accountability Rules That Raise Restaurant Performance

Your grill cook – the person who prepares that steak exactly to temperature – has a better sense of balance on the grill than you do on accountability in your restaurant. To the visionaries who start their organizations and become the successful multi-unit independent restaurateurs that I work with, accountability does not usually come naturally. … Continued

Restaurateurs: Own Today Like You’re Selling Tomorrow

Always run your restaurants like you are planning to sell them. When someone sells their house, they prepare it to appeal to buyers. They touch up chipping paint, clean stains off the hardwood floors, and plant the nicest flowers in the front yard. That cracked toilet in the third bathroom nobody ever uses? Replaced. The … Continued

Three Signs Your Restaurant Is Not Unique Enough to Stand Out

“Believe me: I’m extremely aware that I compete with everyone in my segment—and most of the people in the other segments, too!” I often hear those words from people like you: successful owners of multi-unit independent restaurant companies. They live their lives as if everyone competes with them. So a burger concept owner thinks his company competes … Continued

Restaurateur’s 30 Hour Work Week Challenge

If you worked a 30-hour week, what would you do with the extra 10 or 20 hours you just gave yourself?  “Oh, I have a big list – can’t wait to be there. And I’m thinking about calling Matthew so I can be there sooner.”  “Nothing comes to mind, so I’m thinking about not reading … Continued

10 Ways Restaurateurs Give Themselves a Raise

When was the last time you gave yourself a raise? The one you earned for increased performance. I meet a lot of well-known restaurateurs who proudly and confidently identify their businesses as “great.” They’re so great that, at first, they don’t even know why they are talking to me – someone who works to improve … Continued

Restaurateurs This is the Most Important Thing to Do on Labor Day

It’s Labor Day – the holiday dedicated to the American worker. Many people don’t think about the meaning of the day (if they ever knew it in the first place). And that’s what happens to a lot of our holidays. They morph into days of general relaxation and fun. They lose their meaning. And they … Continued