Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Don’t Repeat the Biggest Mistake Made by Multi-Concept Restaurant Operators

The best way to run your second (or third of fourth) concept? Not the way you ran your first. The number one thing restaurateurs get wrong when operating multiple concepts? They superimpose their original concept’s corporate team onto their new one – when maximizing the success of each requires unique leadership, culture, and attitude. It’s … Continued

Restaurateur’s Guide to Overcoming Fear of Growth

In our industry, there’s a lot of talk about brands that grow too fast. I recently wrote about that here. Meanwhile, we don’t talk nearly as much about brands that have the opportunity to grow, but grow too slowly – or don’t grow at all. Those aren’t as prevalent as the grow-too-fast brands, but they are … Continued

Why Accountability Is the Unexpected Key Ingredient for Restaurant Growth

  What is it that kills great plans? Organizations with a lack of accountability. Restaurateurs often start off with big and exciting ideas, fantastic talent, and a great grasp of what they need to grow their business. Ideas, plans, and programs become the wish/vision/dream boards of business – creating infinite possibility and the belief in … Continued

Three Ways Restaurateurs Can Profit from a Downturn

  Since the Great Recession, we’ve seen over 10 years of economic expansion. That means there are a lot of successful operators out there who have never known anything but good financial times. But they’re like the doctors who graduate from medical school without a business course – they’re missing a big piece of what … Continued

How Much Restaurant Profit Is Enough?

  “Why isn’t my restaurant making 20 percent?” I hear this plaintive cry from many frustrated restaurateurs who have heard about that number and – since they’ve heard about it – think they must be entitled to it. Some of my clients’ own restaurants make over 20 percent, or even 25 percent or more. They … Continued

Three Early Warning Signs Your Restaurant Company is Growing Too Fast

You’re out over your skis – going too fast and getting ahead of yourself. You own a successful independent multi-unit restaurant group and your ability to sign leases is outpacing your organization’s ability to perform. Future projections? Dazzling. But you have zero track record at the forecasted level to support them. The Difference Between Praying … Continued

Five Essential Restaurant Predictions for the New Decade 

Welcome to the 2020s!   If you want to make outstanding business decisions, you need to know what’s coming next. So, what will we be dealing with over the next 10 years? I have a few predictions.  1. Rent and Food Delivery Expenses Will Go Down The 2010s will be remembered as the golden age of restaurant … Continued

The Five Best Things I Told You This Year…and Why

I’ve gone back and chosen five especially popular or meaningful posts from this year – the ones my clients, owners of successful multi-unit independent restaurant companies, said benefited them the most.   So, as 2019 turns into 2020, take a moment to see how they apply to you and your business.  1.  The Biggest Restaurant Company … Continued

Three Roadblocks on Your Way to 10 Restaurants

My clients’ DNA must be filled with a longing for growth. At best, this growth adheres to a plan. At worst, owners act like hungry, unruly, science-fiction monsters who can never be satisfied, and grow haphazardly because of it. All of the best restaurateurs I work with – owners of successful multi-unit organizations – focus … Continued