I’ve gone back and chosen five especially popular or meaningful posts from 2022 – a year of adjustment to new challenges and, on the whole, a successful year for the restaurants I work with. My clients and my readers told me that these messages turned out to be the ones that most helped them and … Continued
Often (unfortunately), when they’re asked to solve problems, too many management teams don’t have the information or education they need to solve them. If your managers remain P&L illiterate, don’t defend their P&L in a meeting of their peers and then go right back to their stores to make the next one better, you’ve failed … Continued
When you spend your whole day dealing with rising costs and a soft market, leadership development might be the last thing on your schedule. That’s a huge mistake. Why? Because leadership development applies to everything you do in operations. Restaurants really live in the branding business, while operations exists in the leadership development business. Matthew’s … Continued