Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Bright lights, big city. Small town, big opportunity.

On my way to meet a new client and tour their operation, I have landed at more than one tiny airport where the terrain resembled a third-world country. My first thought is usually, “What have I gotten myself into now?” Secondary and tertiary markets offer an opportunity to let a brand shine without massive competitive … Continued

“Yes! It would be my pleasure to fulfill your [possibly unreasonable] request.”

The idea of building a business through great customer service is not selective. It does not discriminate, devalue customers’ opinion or take away their options. The dining survey and commentary organization, Zagat, now owned by your friends at Google, recently published “The 10 Most Controversial Restaurant Policies.” “No substitutions” was one of them. Split charges … Continued