If it’s not going great now, why would you want more of not-great? My brother once asked me, “Has anyone ever opened a restaurant in Dallas they didn’t intend to be a prototype for expansion?” Well, yes, but he made his point. For many restaurateurs, growth is inspiration. Most would view having one restaurant – … Continued
As a young nightclub owner, I would get a physical feeling of excitement and adrenaline every year after Christmas – along with a sense memory reminding me that New Year’s Eve, the biggest night of the year, was about to happen. Now, after decades of advising successful owners of growing restaurant companies here in Texas, … Continued
Part of our DNA can also become a dilemma. In the dining room, we have the superpower of peripheral vision: a hyper-awareness when a guest is in peril. At Brinker International, they call it “GWAP” (guest with a problem). Over time, we learn how to correct the problem without that guest – or the team … Continued
I nearly spit out my cornflakes, sitting at the breakfast table on my deck recently, as I read the headline on the home page of the New York Times: “For Diners With Deep Pockets, Dallas Is the New Dubai.” First of all, Dallas is not the new Dubai. But still, it made me think. A … Continued