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How to Use Your Superpowers to Solve Recurring Restaurant Problems 

Part of our DNA can also become a dilemma.  In the dining room, we have the superpower of peripheral vision: a hyper-awareness when a guest is in peril.  At Brinker International, they call it “GWAP” (guest with a problem). Over time, we learn how to correct the problem without that guest – or the team … Continued