It turns out the roller coaster CAN go up! My clients are starting to feel like the economy and the restaurant industry are finally stable for the first time after recent years where the roller-coaster only seemed to go down. This is leading to (dare I type the word?) optimism. The challenges of recent years … Continued
While you still have the power to impact restaurant results in 2023, use it. At this point in July, you’ve had enough time to digest your company’s results for the first half of the year. Did you exceed plan? Did you fail to meet plan? Did you even have a plan to measure against? Whatever … Continued
Everyone at the recent Texas Restaurant Show in Houston produced by the Texas Restaurant Association wanted to know how to find, keep, and grow managers. Why? Because it’s vital – especially when operators are forced to fish out of a talent pool that’s even shallower than the kiddie pool at the resort you visit this summer. I was … Continued
When people eat at home while staring vacantly at their phone, tablet, or screen – or even when they eat at the restaurant across the street – they miss the human hospitality factor that that you are capable of providing. Hospitality is what sets you apart. So focus on it. We’re All in This Together … Continued