This e-newsletter tends to go to successful people: people who remember what it was like to be a manager for the first time. There is a good chance that you were never more focused on management practices and making a difference than you were the first time you were given responsibility. When people begin their … Continued
Month: December 2011
Welcome to the Surrender News/Blog. Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.
The keys to building revenue in every business are understanding the lifetime value of a customer and learning how to turn occasional users into habitual ones. So I was glad to contribute to a discussion of that kind of success for the cover story in the current issue of Restaurantville Monthly, Eat/Pay/Love – Creating Customer … Continued
Last week, I had the opportunity to dine at Café Des Artistes in Puerto Vallarta, Mexico, the flagship of Chef Thierry Blouet’s empire. I didn’t realize it would also be an opportunity to witness exemplary teamwork. Chef Blouet’s award-winning restaurant offers a spirited competition for high standards between food and atmosphere, with service not far … Continued
Recently, I talked with the Dallas Business Journal‘s staff writer Steven R. Thompson for his article “Small Lucia eatery finds a big following.” Lucia has some of the hardest tables to get in Dallas and he wanted to know more about that phenomenon. In the article, Jennifer Uygur, who co-owns the restaurant with her husband, … Continued
More than one-fourth of Americans eligible to enlist in our armed forces are too obese or out of shape to qualify. So our military is starting pre-boot camp boot camp to get them into shape. On a recent visit to a Washington, D.C. conference, I learned this from Sam Kass, White House Assistant Chef , … Continued