Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Avoid the Biggest Mistake Restaurateurs Can Make Now

At some point every day, think about your cash position and borrowing ability.   Imagine the letters C-A-S-H in red letters 12 feet high on your front lawn. I know you have a lot of things to think about (and do), like running your partitioned and socially-distanced dining rooms, studying your newly-installed curbside to-go stations, encouraging … Continued

How Top Owners Channel Their Inner Salesperson to Create Great Restaurants

Today’s worker has less than zero interest in hearing what their boss wants them to do without context. Smart people sell their decision and ideas.    If you don’t identify as a great salesperson but you want breakthrough results in your dining rooms, you must become a great salesperson. My best clients know this. Whatever exciting idea … Continued

Proven Method Makes Your Restaurant Team Embrace Change

A friend of mine told me she would enjoy moving every year. Wow! I had not heard that one before. But she abandoned that dream, realizing her kids need a stable home.   I remembered this when my daughter asked me, “Is this our forever house?” She wanted know that her roots—the ones she had … Continued

Mistake-proof Your Restaurant’s Move to a New City

When your restaurant concept goes to a new city, you typically go with mega excitement and hella-aggressive confidence. That’s because you know you have something special – like when you bought that gift you knew your partner was going to love. With their first bites, locals will swoon and realize your brand’s superiority. And you have a … Continued

Why Top Restaurateurs Focus on Making More at Their Best Locations

Underperforming locations? They’re facts of life in the growth of any brand.  And sometimes they’re just born that way. That’s because site selection has become more science than art, but still has some artistic qualities – and can create a maternity ward for underperforming stores. Then, when owners feed those locations, there’s pain. Nobody lulls … Continued

How Restaurateurs Stay Unstuck and Take Advantage of New Thinking

Most successful people are comfortable with at least some degree of uncertainty. They surround themselves with people who tell them things that, at first, may not even seem true. Other people, though—who have trouble keeping up with the market, the competition, and the changing desires of their guests—become stuck in their ways and fall behind. … Continued

How Restaurants Protect Themselves from Competition by Demonstrating Value

What would happen if you asked a bunch of restaurateurs how they’d react if they consistently received feedback that menu prices were too high? First, you would see them shake their heads in frustration, roll their eyes in disbelief, and face-plant on their dining table as a gesture of heartfelt exasperation. Then you would get … Continued

Proven Methods to Protect Yourself from Gambling on Growth

My favorite time in the restaurant business is any period of growth. The future is exciting. Everything is possible. The smell of carpet glue and fresh paint is in the air. The chance to do it right from the beginning is intriguing and motivating. Common Threads of Restaurant Growth Right now I have clients growing … Continued