Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

What a Bunch of High School Teachers Know about Your Restaurant’s Success

Before you read, I wanted to share a free resource with you because you’re part of this community.  Learn the 4 ingredients your restaurant business needs to maximize success.  Download “Matthew Mabel’s Toolkit for Creating a Dream Restaurant Business“.  No strings attached! Now – let me share what High School teachers know about your success. Recently I had a … Continued

Join Industry Leaders this Weekend in San Antonio

Build your business, talk to your peers, and have some fun while you are at it — this weekend in San Antonio. Texas Restaurant Association Marketplace, the second largest industry event in the country, has morphed into part trade show, part conference, part party. It starts Sunday — in San Antonio, for the first time … Continued

How Restaurateurs Take the Reins of Success

Every restaurateur has a right to succeed — and to succeed beyond their dreams. I absolutely believe that…and it’s been my life’s work to make that happen. I also believe that, as long as you are learning, paying attention, changing with the times, and taking action you are going to get better and create the … Continued

The Technique Successful Restaurant Owners Use to Solve Big Problems

Recently a successful restaurateur looked at me over the lunch table and told me that running his increasingly growing stable of much-admired restaurants was beginning to become boring. “An opening is an opening — and, in operations, you may have problems, but they tend to be the same problems.” That made me think. Quality, service, happy guests, … Continued

Accountability doesn’t happen by accident.

As an independent restaurant owner you have the luxury and power of writing your own story in a way that many people envy. To not take advantage of that looks more like a wasteful tragedy than missed opportunity. In the restaurant industry, we all know our ticket times and we cancel a reservation on a … Continued

Sell the Vision

Nothing ever happens until somebody sells something . . . right? It’s a universal concept that’s been around for so long that nobody really knows who said it first. These days, that wise old sage would have gotten a service mark. Here’s the question:  What are you selling? Want to achieve business success and personal life … Continued

On the subject of walking your talk.

When my daughter was tiny, we had to make sure we kept her away from the stove, or a pot of hot tea. I would tell her, “The first rule is – don’t burn the baby.” Now she is three and when she walks through our kitchen, she recites that phrase with the sort of enthusiasm … Continued

Until infrastructure is in place, you can’t afford to grow.

Recently, a partner in a startup chatted with me in the dining room of his first unit. He has aggressive goals for growth and wanted to discuss his second unit. He asked, “What are the biggest mistakes you see groups like mine make at the beginning of their development?” The first thing that came to mind was failure … Continued

Shoring up weak points deserves time and money.

Quick! Pop quiz! What are the weak points in your organization? Quick! Another pop quiz! What could you build to make your company stronger? It’s great to know what to do. The truth is that most people know what to do, but they don’t know why they have not done it. Just like a human … Continued

Dream life or reality show?

In successful businesses, if you stop any team member and ask, “What are you focused on right now?” you are likely to hear the very same answer from everyone. Next . . . you meet the business owner and ask, “How does your business fit into your life?” Not only do you get a clear answer, but it is delivered with excitement, happiness and … Continued