Any conscious operator who wants to ace the everyday test of business knows the answers to these two questions: What about your competitors makes you admire them – and makes you work harder to improve? What makes your own business stand out from your competitive set? Most owners of successful independent restaurant companies will tell … Continued
My clients in Louisiana have a before-and-after story that’s part of their constant inner dialogue: “before Hurricane Katrina (or Rita or Ike) and after it.” But never before has there been such a nationwide, clear-cut break/delineation/before-and-after line in our industry. Now we have “before the lockdowns and after the lockdowns” – before COVID-19 and after/learning … Continued
When Winston Churchill advocated the formation of the United Nations and the alliance between himself, Stalin, and Roosevelt, he coined “Never let a good crisis go to waste.” A year ago I told you the other side of the restaurant crisis portion of the pandemic would be a huge opportunity for restaurateurs who prepared. … Continued