Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Proven Methods to Protect Yourself from Gambling on Growth

My favorite time in the restaurant business is any period of growth. The future is exciting. Everything is possible. The smell of carpet glue and fresh paint is in the air. The chance to do it right from the beginning is intriguing and motivating. Common Threads of Restaurant Growth Right now I have clients growing … Continued

The Biggest Restaurant Company Mistakes I Have Ever Seen

“Can you believe my company? I bet you’ve never seen anything like it.” I hear that all the time. “We have things we have not addressed for years. We are successful, but we could be doing so much better.” After almost three decades advising owners of successful multi-unit independent restaurant companies, I don’t see much … Continued

What If An Employee Sent You This Text

What would your employees text you—the successful owner of an independent, multi-unit restaurant group—if they had the chance? Michael Lastoria, CEO and founder &pizza, gave every one of his 750 employees at his 35-units his cell number—and the open invitation to text him. You may have read about him last week in Nation’s Restaurant News … Continued

Your Dining Room: Don’t Work it Like a Car Salesman

Recently I had the pleasure of buying a new car. I did not have a choice—mine got totaled. (We are fine, by the way. No injuries.) Having no idea what I wanted, that meant interacting with lot of car dealers and a lot of car salespeople. Four strange things happened: Two salespeople I met gave … Continued

Read This – Then Change Your Entire 2019 Operating Plan

Whatever your dream is, my wish for you is that you get to live it. At work, at home, in your community. In that spirit, as we start a new year, here’s a gift from me – a free download. Fill out the box below to get my Toolkit for Creating a Dream Restaurant Business. Everyone … Continued

The Five Best Things I Told You This Year… And Why

When you use one of my many suggestions to improve your business and your life, that makes it all worthwhile to me—and extremely gratifying. If you are regular reader of this newsletter, you are appreciated! Thanks for following my work, keeping in touch, and sending me your comments and topic requests. Missed a few of … Continued

The Proven Value of Storytelling at the Restaurant Table

Everyone likes a good story. Storytelling is how we communicate and influence people. Storytelling goes one step further than what you are currently doing. – Do you want to order the fantastic, juicy steak? Or order the steak the owner specifically chose because of how she felt first tasting it? –  Do you want to … Continued

How the Best Restaurateurs Go Big and Avoid the Small Decision Trap

If you really want to make progress, grow your company, preserve your free time, and build wealth and happiness for yourself and others, pay attention to the big decisions. In Greg McKeown’s book Essentialism, one graphic I really like illustrates how one big decision can have a much greater impact than an assortment of small … Continued

5 Laws of Raising Restaurant Revenue and Outstripping Industry Averages

One of the many beautiful things about owning a successful independent multi-unit restaurant company is that revenue is in your control—and it can always be going up. But many restaurateurs don’t act that way. They have become me frustrated with next year’s industry forecasts that say traffic is going to be essentially flat, and increases in … Continued