Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

These Three New COVID-Era Metrics Determine 2021 Restaurant Success

At the risk of going all Winston Churchill on you, forecasting and planning for 2021 looks like “a riddle wrapped in a mystery inside an enigma.” Increased COVID cases may have a negative impact on revenue. Availability and acceptance of a vaccine may have a positive impact on revenue. Meanwhile, the regrettable truth is the amount of competition … Continued

Restaurants Win When COVID Ends by Putting Uncertainty Aside Now

Remember the days leading up to the presidential election? And the days after it? World-championship LeBron James levels of uncertainty – like much of the year 2020. Reminds me of a telephone negotiation I just completed.  The person on the other end of the call said to me, “What we really need on this is … Continued

Four Tools Restaurant Owners Use to Succeed Through the Pandemic

Earlier in the year, I expected to be writing by now about the lessons we learned during the COVID crisis. I mean, we knew going into this that it wasn’t going to be a sprint. We always thought it would be a marathon. But it turns out we’re in an ultra-marathon. When the COVID-19 crisis … Continued

How Top Restaurateurs Build Strong Futures with Second Generation Space

If everyone who calls me talking about taking advantage of second-generation restaurant space moves forward with their plans, I predict second-generation space will soon be in tight supply. Remember when there wasn’t any second-generation space? Not anymore. One of the tragic outcomes of this COVID-19 crisis? The number of restaurants that have been forced to … Continued

Forecasting the Next Six Months in Our Restaurant Industry

In 2020 you need all the help you can get. Here is help for you that takes next Monday at 2 PM CDT (registration link at the bottom of the page). Read below about Denny Law Group’s annual industry event, free and this year, virtual. David Denney hosts me and a panel of other experts … Continued

How Top Restaurants Protect Their Future and Connect with Lost Guests

Remember your former long-time guests? The ones you have not seen since March? Think of all their names and faces now. While they may seem like just a memory at this point, they’re more than that – they represent your life’s work…and your future profit. So surprise them; get in touch with them to revive … Continued

Why Top Owners Order To-Go from Their Own Restaurants

Restaurateurs who barely gave a thought to to-go and delivery before this year are now relying on them to help their restaurants produce any kind of revenue approaching historical norms. For that to happen, though, customers need to perceive your to-go and delivery as fast, efficient, accurate, and safe – from easy online ordering to … Continued