Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Give Your Restaurant Business More When You Get Away This Summer

One of the most important and underrated aspects of success? Your ability to get away.  Even before we start working together, my clients tend to already be successful beyond their wildest dreams. Together, however, we make their businesses and lives even better.  Birth of the American Vacation The Puritans were not big on vacations. Idle time … Continued

Restaurateurs – Know How to Show Up and Create Fantastic Results 

The most successful restaurant owners I know use three different methods to move initiatives forward. Which one to use? That’s the question. Figuring out the answer to that question demonstrates a leader’s greatest value, since everyone and every issue has its own set of requirements, talents, disciplines, and demands. The best leaders customize their methodology … Continued

Top 2 Ways Smart Restaurant Operators Make Sure Growth Pays Off 

A funny thing happened on the way to the maybe-going-to-be-a-recession: Our business stabilized.  My clients focus on growth again, the smell of fresh paint and carpet glue is in the air and new staffs learn in training classes. With calm soft openings being as current as a vintage concert T-shirt, guests are lining up for … Continued

Top Restaurateurs Put Talent in the Right Spot: Everywhere

Multi-unit restaurant company owners face two current compounding realities: a shortage of management talent and the need to grow multi-unit talent for the future. You must know how to excel when fighting both of these challenges. If you watched Ted Lasso last week, you learned a lot about “Total Football” – a fluid system in which any … Continued

When Your Restaurant Journey Requires New Approaches

You’d think that – when I start working with successful multi-unit restaurant companies looking to improve – matching their strengths with what they need would be easy.  But experience tells me that thinking differently, along with new approaches, not old ones, make for successful growth.  Just like the people who establish a concept are not … Continued

Restaurateurs Don’t Fall Into the Trap of Losing Guest Focus

Once, at a client’s weekly operations meeting, I waited and waited to hear someone speak the word “guest.” I heard about production, maintenance, organization, policies, personnel, money, and training. Surely, one of the 10 experienced managers at this mature, legacy-brand, high-volume unit would talk about something they had done for a guest, something they had … Continued

How Top Restaurateurs Look Back to Q1 and Ahead to the Future

Take a look back all the way back to the beginning of the year. With the first quarter just ending, my best clients take stock of what they’ve achieved. Then, they adjust to ensure they have a great 2023 – no matter how they started the year. Did you exceed plan? Did you fail to … Continued

To Understand Restaurant Success, Look to the Future

Where do you go for advice on building confidence, concepts, loyalty, professionalism, and taking smart risks? You go back to high school.  The Texas ProStart High School Competition Recently, as part of a team of 25 restaurant industry leaders, I continued my streak of judging critical thinking skills at the annual Texas ProStart statewide competition … Continued

Top Restaurateurs Know to Step Outside Their Comfort Zones

When the company you own remains the only one you where you have ever served in a leadership position, it can be like going to the same vacation spot every year and having no idea what the rest of the world looks like. You remain uninformed. Much of the work I do with my clients … Continued