Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

The Five Best Things I Told Restaurateurs This Year…and Why

I’ve gone back and chosen five especially popular or meaningful posts from 2022 – a year of adjustment to new challenges and, on the whole, a successful year for the restaurants I work with.     My clients and my readers told me that these messages turned out to be the ones that most helped them and … Continued

How Amazing Restaurant Leadership Development Creates Success Stories in 2023

When you spend your whole day dealing with rising costs and a soft market, leadership development might be the last thing on your schedule.  That’s a huge mistake.  Why? Because leadership development applies to everything you do in operations.  Restaurants really live in the branding business, while operations exists in the leadership development business.  Matthew’s … Continued

2022’s Top 5 Multi-Unit Restaurant Initiatives

Last week, Restaurantowner.com asked me to do a webinar on 2022’s five most valuable multi-location initiatives. You can view the webinar here.  In a hurry? Short attention span? Read this summary of my message.  Beat the competition by providing the amount of hospitality guests demand. In an era of robots and apps, we exist in a people business. True … Continued

Why Restaurateurs Never Trade Long-Term Vision for Short-Term Fears

If you’re feeling stuck, frozen, or worried about what happens next in the economy, you’re in danger of succumbing to short-term fears. Don’t do it! Stay focused on the big picture. Continue to build your company to support your long-term vision.   Win the Marathon During the summer restaurants were concerned when sales declined 5-10% … Continued

How Restaurant Owners Stay on Top While Everyone Else Handles the Numbers

Top restaurateurs spend less of their precious time knowing their organization’s numbers and more time ensuring that the people who run their restaurants have financial acuity. They develop people who tell them (their boss) about prideful action undertaken to provide great guest experiences, loyal and talented employees, and numbers that meet or exceed budget. The … Continued