At the risk of going all Winston Churchill on you, forecasting and planning for 2021 looks like “a riddle wrapped in a mystery inside an enigma.” Increased COVID cases may have a negative impact on revenue. Availability and acceptance of a vaccine may have a positive impact on revenue. Meanwhile, the regrettable truth is the amount of competition … Continued
Remember the days leading up to the presidential election? And the days after it? World-championship LeBron James levels of uncertainty – like much of the year 2020. Reminds me of a telephone negotiation I just completed. The person on the other end of the call said to me, “What we really need on this is … Continued
Earlier in the year, I expected to be writing by now about the lessons we learned during the COVID crisis. I mean, we knew going into this that it wasn’t going to be a sprint. We always thought it would be a marathon. But it turns out we’re in an ultra-marathon. When the COVID-19 crisis … Continued
If everyone who calls me talking about taking advantage of second-generation restaurant space moves forward with their plans, I predict second-generation space will soon be in tight supply. Remember when there wasn’t any second-generation space? Not anymore. One of the tragic outcomes of this COVID-19 crisis? The number of restaurants that have been forced to … Continued
In 2020 you need all the help you can get. Here is help for you that takes next Monday at 2 PM CDT (registration link at the bottom of the page). Read below about Denny Law Group’s annual industry event, free and this year, virtual. David Denney hosts me and a panel of other experts … Continued
Last week I spoke to multiple operators who reflected on the process they used a year ago to set their goals for 2020 – and how those goals currently lie in a hundred pieces on the floor due to COVID-19. Usually around this time of year, I talk to my clients about planning for next … Continued
Remember your former long-time guests? The ones you have not seen since March? Think of all their names and faces now. While they may seem like just a memory at this point, they’re more than that – they represent your life’s work…and your future profit. So surprise them; get in touch with them to revive … Continued
Imagine it is one month from today: The voting part of this election has (thankfully and finally) ended – even if the counting part may just be beginning. Whichever candidates or political party you support, you can do the right thing for your country, your company, and your people by offering your employees flexible scheduling … Continued
Restaurateurs who barely gave a thought to to-go and delivery before this year are now relying on them to help their restaurants produce any kind of revenue approaching historical norms. For that to happen, though, customers need to perceive your to-go and delivery as fast, efficient, accurate, and safe – from easy online ordering to … Continued
When you log on to your favorite news site to see that 25% or 40% or 85% of restaurants will not survive this mess, you feel depressed and downright disturbed. (By the way, I predict the lower number.) As of today here in Texas, though, most restaurants can go back to 75% capacity – up … Continued