Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

How to Cope and Know Your Restaurant Business Will Survive

It started with the feelings we share with people around the world about the COVID-19 threat: shock, grief, disbelief, and fear. And it continued with the undercutting of our belief that working hard, staying smart, and continually improving our businesses would mean continued success. It is more than enough for anyone to handle. Every day, … Continued

How to Protect Your Restaurants in the Age of Coronavirus

In normal times, we avoid talking about safety. After all, why would we want to take guests’ mindset away from the positivity of their experience in our restaurants? But now, with no basketball games? No flights to Europe? And your college kid learning online because classrooms are closed? These are not normal times – and … Continued

The Little Known Golden Rule That Gives Restaurateurs What They Want

I have never met a restaurateur who does not want people to take more ownership, action, and responsibility. But I have met plenty who sabotage themselves every day by actively working against that goal. Many owners of successful independent multi-unit restaurant companies do not yet know how to harness the power of the people they’ve … Continued

Don’t Repeat the Biggest Mistake Made by Multi-Concept Restaurant Operators

The best way to run your second (or third of fourth) concept? Not the way you ran your first. The number one thing restaurateurs get wrong when operating multiple concepts? They superimpose their original concept’s corporate team onto their new one – when maximizing the success of each requires unique leadership, culture, and attitude. It’s … Continued

Restaurateur’s Guide to Overcoming Fear of Growth

In our industry, there’s a lot of talk about brands that grow too fast. I recently wrote about that here. Meanwhile, we don’t talk nearly as much about brands that have the opportunity to grow, but grow too slowly – or don’t grow at all. Those aren’t as prevalent as the grow-too-fast brands, but they are … Continued

Why Accountability Is the Unexpected Key Ingredient for Restaurant Growth

  What is it that kills great plans? Organizations with a lack of accountability. Restaurateurs often start off with big and exciting ideas, fantastic talent, and a great grasp of what they need to grow their business. Ideas, plans, and programs become the wish/vision/dream boards of business – creating infinite possibility and the belief in … Continued

Three Ways Restaurateurs Can Profit from a Downturn

  Since the Great Recession, we’ve seen over 10 years of economic expansion. That means there are a lot of successful operators out there who have never known anything but good financial times. But they’re like the doctors who graduate from medical school without a business course – they’re missing a big piece of what … Continued