Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Stop Restaurant Franchising Dreams from Becoming Nightmares

Restaurateurs often contact me, thrilled they have one or two promising-looking units. In their mind they have made a fantastic leap toward having a national group of franchisees that provides them incredible mailbox money with lots of zeros they no longer have to work for. Sure, their franchising dream looks attractive, but even if you … Continued

How Top Restaurants Avoid Shackling Managers with Tasks

Are you and your organization clear on the difference between task and management? Last week, I had three similar conversations with three different clients – all of whom own restaurants and companies anyone would envy. It was like a hazy art film where, no matter where I went, I heard the same voices repeating the … Continued

OK Xers, OK Millennials – Let’s Build the Strongest Restaurant Companies

Compared to where restaurateurs from my generation were when they were in their 30s and 40s, today’s restaurateurs at that age are crushing it! When I work with them, I convince them to move with higher velocity and take advantage of all their ideas, experiences, information, and possibilities. That contrasts with my general advice when … Continued

Why Data Fails in Verifying True Restaurant Success

If the only way you prove your restaurant’s continued success and competitive advantage comes through using data, that’s perilous.    That’s because the most important things in our industry are hard to measure: Culture Morale Guest happiness Service Sure, we have spent a lot of time creating metrics for each of these topics – honestly, … Continued

Leaving Your Restaurant Comfort Zone to Achieve Success

The thing about procrastinators, commitment-phobes, and last-minute people? They don’t know what they are missing. Many of my clients – successful owners of independent restaurant companies – take more than their time in making decisions. Some of them simply hate to make decisions, because making a final decision eliminates all those other amazing options they … Continued

Three Proven Accountability Rules That Raise Restaurant Performance

Your grill cook – the person who prepares that steak exactly to temperature – has a better sense of balance on the grill than you do on accountability in your restaurant. To the visionaries who start their organizations and become the successful multi-unit independent restaurateurs that I work with, accountability does not usually come naturally. … Continued

Restaurateurs: Own Today Like You’re Selling Tomorrow

Always run your restaurants like you are planning to sell them. When someone sells their house, they prepare it to appeal to buyers. They touch up chipping paint, clean stains off the hardwood floors, and plant the nicest flowers in the front yard. That cracked toilet in the third bathroom nobody ever uses? Replaced. The … Continued

How Top Owners Channel Their Inner Salesperson to Create Great Restaurants

Today’s worker has less than zero interest in hearing what their boss wants them to do without context. Smart people sell their decision and ideas.    If you don’t identify as a great salesperson but you want breakthrough results in your dining rooms, you must become a great salesperson. My best clients know this. Whatever exciting idea … Continued

Three Signs Your Restaurant Is Not Unique Enough to Stand Out

“Believe me: I’m extremely aware that I compete with everyone in my segment—and most of the people in the other segments, too!” I often hear those words from people like you: successful owners of multi-unit independent restaurant companies. They live their lives as if everyone competes with them. So a burger concept owner thinks his company competes … Continued

Restaurateur’s 30 Hour Work Week Challenge

If you worked a 30-hour week, what would you do with the extra 10 or 20 hours you just gave yourself?  “Oh, I have a big list – can’t wait to be there. And I’m thinking about calling Matthew so I can be there sooner.”  “Nothing comes to mind, so I’m thinking about not reading … Continued