Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

How Top Owners Channel Their Inner Salesperson to Create Great Restaurants

Today’s worker has less than zero interest in hearing what their boss wants them to do without context. Smart people sell their decision and ideas.    If you don’t identify as a great salesperson but you want breakthrough results in your dining rooms, you must become a great salesperson. My best clients know this. Whatever exciting idea … Continued

Three Signs Your Restaurant Is Not Unique Enough to Stand Out

“Believe me: I’m extremely aware that I compete with everyone in my segment—and most of the people in the other segments, too!” I often hear those words from people like you: successful owners of multi-unit independent restaurant companies. They live their lives as if everyone competes with them. So a burger concept owner thinks his company competes … Continued

Restaurateur’s 30 Hour Work Week Challenge

If you worked a 30-hour week, what would you do with the extra 10 or 20 hours you just gave yourself?  “Oh, I have a big list – can’t wait to be there. And I’m thinking about calling Matthew so I can be there sooner.”  “Nothing comes to mind, so I’m thinking about not reading … Continued

Making Great Kids and Outstanding Restaurants with the 7 Habits

My second-grade daughter – and all the second-graders in the Dallas Independent School District – are spending time learning the 7 Habits of Highly Effective People. When Stephen Covey’s book first came out in 1989, it was revolutionary, cutting-edge thought about how to live your life. I used 7 Habits in my business, taking my nightclub management teams … Continued

10 Ways Restaurateurs Give Themselves a Raise

When was the last time you gave yourself a raise? The one you earned for increased performance. I meet a lot of well-known restaurateurs who proudly and confidently identify their businesses as “great.” They’re so great that, at first, they don’t even know why they are talking to me – someone who works to improve … Continued

Proven Method Makes Your Restaurant Team Embrace Change

A friend of mine told me she would enjoy moving every year. Wow! I had not heard that one before. But she abandoned that dream, realizing her kids need a stable home.   I remembered this when my daughter asked me, “Is this our forever house?” She wanted know that her roots—the ones she had … Continued

Restaurateurs This is the Most Important Thing to Do on Labor Day

It’s Labor Day – the holiday dedicated to the American worker. Many people don’t think about the meaning of the day (if they ever knew it in the first place). And that’s what happens to a lot of our holidays. They morph into days of general relaxation and fun. They lose their meaning. And they … Continued

Mistake-proof Your Restaurant’s Move to a New City

When your restaurant concept goes to a new city, you typically go with mega excitement and hella-aggressive confidence. That’s because you know you have something special – like when you bought that gift you knew your partner was going to love. With their first bites, locals will swoon and realize your brand’s superiority. And you have a … Continued

Alert!  Restaurateurs You’re Missing a Step in Your Steps of Service

Using your steps of service strategically to send your guests the right message gives your restaurants a massive competitive edge. My best clients add an element in their steps of service that drives guest engagement, satisfaction, and frequency – and thus revenue. So why do most restaurants miss this opportunity and simply allow their steps … Continued