I have never heard any of my clients (or anyone I know) say, “I took too many vacations this year and my business really suffered.” What I have heard: Your Summer Vacation Season 2024 This week marks the kickoff for summer vacation season, and, if my own block is an indicator, a lot of people … Continued
Restaurant Owners Success Club is a connected group of multi-unit restaurant owners who meet with me virtually to gain from my overview of what is happening in the industry, learn things to do now, compare notes on revenue and employee retention trends, and dive deeply and share stories on topics that make an impact. The … Continued
You can improve restaurant revenue and net operating income in any economy – even in 2024’s “flat market.” One way I make this happen is to always look for people I call “caring, friendly whistleblowers.” They have great ideas that exist outside of the status quo – ideas that challenge the status quo in a loving way. … Continued
In your heart, you know when your restaurants could be better. And right now, I’m seeing a ton of opportunity for improvement out there. In the past few weeks, I have sat in restaurants where I felt warmly welcomed, checked on, and delighted – where I had fun and was thanked sincerely. I’ve been to … Continued
Here in Texas, a lot of people ask me why Café Express – which you can argue invented fast casual in 1984 – only operates four units when it used to be 15 or more and had aspirations of 100. It’s simple: They didn’t keep up, either on culinary, branding, atmosphere, or service. On the … Continued
The market and the economy will not do your work for you this year. So you’ll just have to do it yourself. While guests are continuing to dine out less often, there’s good news to be found in the demographics most of my clients serve: When people go to restaurants, they want what they want. … Continued
Culture dictates behavior, but it also allows what I call “codifying ownership.” This means that, even in your absence, your restaurants feel like you want them to feel – so you’re able to open more units without killing what made the first ones special. Plus, you get a ton of personal freedom and flexibility. Learning … Continued
Last week I wrote to you about plans. This week let’s talk about changing them. When your nav system offers a better route, take it. You ought to be putting the most emphasis where you will yield the greatest return. Doing that means you may have to shift course when new priorities emerge, which can be hard for those … Continued
Maybe you already have multiple units and you’re embarking into multi-city. Or maybe, in addition to multi-city, you’re adding a second concept. Either way, if you want to sleep better, plan and organize and import knowledge from the best restaurant companies in America – and do that work in advance, not after you open all those restaurants. … Continued
So we’re at the end of Q1. Now what? 2024 didn’t start off with a bang; it started off with freakishly cold weather, kids missing days of school, and utility bills that made 2022’s inflation look tame. Unfortunately, restaurateurs are still talking about that. Relegate that to the past where it belongs. By now you … Continued