I have never heard any of my clients (or anyone I know) say, “I took too many vacations this year and my business really suffered.” What I have heard: Your Summer Vacation Season 2024 This week marks the kickoff for summer vacation season, and, if my own block is an indicator, a lot of people … Continued
Restaurant Owners Success Club is a connected group of multi-unit restaurant owners who meet with me virtually to gain from my overview of what is happening in the industry, learn things to do now, compare notes on revenue and employee retention trends, and dive deeply and share stories on topics that make an impact. The … Continued
You can improve restaurant revenue and net operating income in any economy – even in 2024’s “flat market.” One way I make this happen is to always look for people I call “caring, friendly whistleblowers.” They have great ideas that exist outside of the status quo – ideas that challenge the status quo in a loving way. … Continued
In your heart, you know when your restaurants could be better. And right now, I’m seeing a ton of opportunity for improvement out there. In the past few weeks, I have sat in restaurants where I felt warmly welcomed, checked on, and delighted – where I had fun and was thanked sincerely. I’ve been to … Continued