It turns out that the turbo-charged technology boost that independent restaurateurs experienced in the pandemic era now looks like a dress rehearsal for the next wave. Today, my clients ask when the bells and whistles they have read about chains developing will become available at their level. They’ve paid attention to reports of BJ’s AI-powered … Continued
The new Starbucks CEO is Brian Niccol. You may not know the name, but his strategy shows up as extremely relevant and helpful to you right now. Brian came to Starbucks from Chipotle with a mission to increase financial performance and get Starbucks’ stock price rising again. His main strategy? “We are getting back to … Continued
Only in a presidential election year would both major candidates be supporting a fiscal policy of no tax on tips. I understand why this excites people in the industry and our associations. But I’m not one of those people . I get it. When we’re trying to attract employees, exploring every possibility makes sense. … Continued