It could be easy to be stuck in your tracks right now. You look at a flat market, threats of tariffs that can upend the economy, and a stock market that bounces around daily like a basketball players’ “shooters bounce” that goes up and down three times before it makes it through the hoop. Yet … Continued
You can’t afford to have multi-unit supervisors just run the machine. That’s always true, but especially in volatile and uncertain times like these. Instead of running the machine, your multi-unit supervisors must be building a better one. Two Different Outcomes For people who work in your company, do the alarms in their phones wake them … Continued
The most important number for your restaurants – the one to look at every shift, day, week, and accounting period – isn’t on your P&L. That number? Guest count. I have clients who show up with positive comp guest counts. Those brands offer great experiences to guests who are willing to pay for unique and memorable … Continued