Your culture is becoming increasingly important, and it’s only going to get more so. Why? This may come as a surprise, but, when you look at the top line, you’ll realize your culture is actually responsible for 100% of your profits. Without that special connection to your guests and employees, you have nothing. Whether or … Continued
Month: July 2018
Welcome to the Surrender News/Blog. Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.
Your company is organized functionally. That sounds efficient, but it’s actually the exact opposite of what will get you the best result. Instead, organize by what your guests want. You have servers, cooks, bussers, hosts, general managers, managers, shift leaders, marketers, trainers, group salespeople, and office staff — all focused on their process: what their … Continued
Before you read, I wanted to share a free resource with you because you’re part of this community. Learn the 4 ingredients your restaurant business needs to maximize success. Download “Matthew Mabel’s Toolkit for Creating a Dream Restaurant Business“. No strings attached! Now – let me share what High School teachers know about your success. Recently I had a … Continued
Build your business, talk to your peers, and have some fun while you are at it — this weekend in San Antonio. Texas Restaurant Association Marketplace, the second largest industry event in the country, has morphed into part trade show, part conference, part party. It starts Sunday — in San Antonio, for the first time … Continued
Building restaurants is sexy. It is fun. It represents all possibilities. It gets your employees and your customers excited. Oh yeah — and it gets you and investors excited, too. And, if you invest all your money into new units, you will end up making less instead of more. Why? Because, without infrastructure and a … Continued