COVID-19 has exposed weaknesses in our society: the lack of a coordinated national health care policy, no national sick leave program, and two political tribes that don’t even see the same facts – let alone work together on solutions to our problems. Similarly, if you pay attention as you sweat out the survival of your … Continued
What will the rules be when our dining rooms, partially at first, open? We don’t know. But we’ve got to be ready. Whoa! Looks like an exercise in planning from business school. Correct. This pandemic schools you. Public Health Comes First I watch California and Washington state – two of the first states that … Continued
During this crisis, how well you connect to your active and furloughed employees will define your culture for years. It will make the difference between having a bonded and enthusiastic workforce rather than one that feels bitter and neglected – and then looks elsewhere for employment. The people who run to-go and delivery in your … Continued
When the day comes – when you can legally operate your dining room again – you’ll be relieved, exhausted, and excited. Focus on that day now. Really. Now. The Opportunity of a Lifetime How you re-open your restaurants will dictate how much success you experience in the future. Like everything else you have dealt with … Continued