With today’s decreased labor pool and increased wages, most operators think the way to manage labor is to concentrate on the cost of that labor. They are wrong. Today’s top operators forget all about labor cost (for a while) and instead examine hours and productivity. With escalating rates of pay (and the corresponding menu price … Continued
When things run smoothly and predictably (remember that?), it’s easy to focus on doing things the right way. During a crisis, though – even as things become better toward the end – not so much. But, while my clients are focusing on different areas in 2022, they all have one thing in common: the goal … Continued
2021 sets up to be the ultimate “Gift Card Christmas.” Why? Supply chain issues, container ships sitting in the Pacific Ocean, and a shortage of computer chips, and truck drivers. If you do not already have a robust gift card program in place for the holiday season, put down whatever device you’re using to read … Continued