Recently I discovered a number of entrepreneurs and business owners who hired managers and threw then into the deep end of their pool. When they started to drown . . . they fired them. That’s a poor strategy for a swimming teacher or a cruise ship line, and it’s not a very good one for … Continued
Nation’s Restaurant News recently published a special report, 2020 Vision, The Future of Foodservice, looking at what restaurant menus, design, consumers, and technology will look like when the next decade begins. NRN Senior Food Editor Bret Thorn asked me and three other industry experts to speculate on The Future of Menus, what restaurant menus will look like … Continued
Businesses start because they’re good at something. The best businesses grow and prosper because they become good at everything. Most business people know where their weak spots are. The best business people do something about them. I’m reflecting on two of the restaurants I visited in Dallas on a recent weekend. One of them is … Continued
Your ideas are your greatest asset. It is called intellectual property for a reason — property you don’t want to give away. It’s important to control your own life and business, and have the confidence that you can find the resources to succeed. Trinity Groves is a real estate development owned by Phil Romano, Larry McGregor … Continued
Growing sales? Growing units? Every entrepreneur I have ever known thinks about these things every day. And it turns out the people who sell to them are thinking about the same things on their behalf. In the B to B world, vendors and suppliers come to know a great deal about the people they serve. … Continued
The best businesses control themselves, keep things simple, stay on track, and do not allow themselves to be overwhelmed, overloaded, or confused. Their guests and customers are exposed to an ever-increasing daily barrage of messages daily from a million different points in the world. In order to engage people, it’s smart to understand that there is … Continued
Businesses tend to build their foundation on one thing they do really well. The best businesses then import competence and develop the skills that do not come naturally to them. Eventually they have the complete package, even though they still rely on the thing that they do the very best. In that way, a business … Continued
For the third time in the past fifteen years, Surrender turned it’s organizational development expertise to the staff and board of the Greater Dallas Restaurant Association (GDRA). Matthew Mabel and his team applied the same methodology, tools and coaching techniques used in their hospitality consultancy for clients like Original Pancake House and i Fratelli. In … Continued
Top companies are developing precepts about what content does and does not go on social media. These guidelines are outgrowths of training and culture. Beyond the basics of decorum, restaurants with a more defined culture are much better at knowing what fits on social media vs. what will cause their brand to deteriorate. So … Continued
It is great being an entrepreneur and business owner. But maybe not so great if your business demands your constant daily attention to detail and you realize you have bought yourself a job. The best business people take control of their lives, and never become victims of their businesses. Any profitable business can be arranged … Continued