We have all read about the John Besh Scandal. Besh — famed New Orleans chef of August, Lüke, Domenica, and Shaya fame — recently stepped down from his own company after allegations were made of a culture of sexual harassment in his company. You have probably not gone back and read the actual investigative journalism … Continued
Make the policies you have put in place stick. Since the national focus on this topic has intensified recently, I’ve noticed how many of my clients and friends in the industry have been talking nonstop about it. That is healthy. They are making change. Last October, I wrote about the topic here. In this month’s FSRmagazine, devoted … Continued
Onboarding. What happens after you hire a new employee is arguably more important than recruiting and training. Your people’s attitudes and behaviors are the number one reason they bond with your brand, their coworkers, and your guests. When new employees at the multi-unit independent restaurant company you own understand what makes your restaurants different, they’re … Continued
How do you become an employer of choice? Every multi-unit independent restaurant company owner wants to be an “employer of choice.” But we all know the statistics: On paper there aren’t enough workers for the restaurant jobs we have now — much less those we will create tomorrow. Your competitors can match you in pay … Continued
I recently told a general manager at one of our client companies to get ready, “because your weekly operations meeting are going to become more data driven than ever before.” How much attention is your organization paying to data and technology these days? If yours is like most, you’ve recognized the enormous amount of data being generated. … Continued
As an independent restaurant owner you have the luxury and power of writing your own story in a way that many people envy. To not take advantage of that looks more like a wasteful tragedy than missed opportunity. In the restaurant industry, we all know our ticket times and we cancel a reservation on a … Continued
Quick! Pop quiz! What are the weak points in your organization? Quick! Another pop quiz! What could you build to make your company stronger? It’s great to know what to do. The truth is that most people know what to do, but they don’t know why they have not done it. Just like a human … Continued
The next time you want to talk to your people about service levels, quality, cost management, or training, be sure to provide plenty of context. “We need to work on a friendly, caring presence at the table.” Good. ‘Because our guests are the lifeblood of our company, we are proud of our restaurant and we … Continued
This other day there was a meeting on my schedule, but instead of meeting with me, my colleague was meeting with the police. Our meeting had to be cancelled because the person I was going to meet was dealing with the fact that their long-time, right-hand person had been exposed for embezzling a considerable sum of money … Continued
Management is not about doing things, it’s about growing people and leadership. If you call yourself a manager and you find yourself in the doing mode, stop. Julie Dickson, the managing director of Black Sombrero in Lismore, New South Wales, Australia recently wrote me. That’s right . . . she operates a “Taqueria and Tequilaria” in … Continued