Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

Improve Your Restaurants Big Time by Taking a Buyer’s Perspective

If you want to really improve your restaurants and your restaurant company, act like you just bought it.  Instead of looking at it like the founder, developer, and shepherd you have been for years (or decades), look at everything with new eyes. When I begin working with new clients, I observe, learn, and respectfully question … Continued

How To Find Your Restaurant’s Focus and True Calling

If I asked you, “What kind of company do you own and operate?” how would you answer?  Would you say, “A restaurant company”? Maybe if you’re a wise guy, but it doesn’t give me or you a whole lot to work with.  It reminds me of when I ask my daughter what happened in school … Continued

How the Best Successful Restaurateurs Don’t Just Go It Alone

For many of my most successful clients, it might have been several years – or even several decades – since they’ve worked in a company that wasn’t their own. That can result in a lack of perspective that holds them back. And sometimes, “It’s lonely at the top” is more than just a saying. The … Continued

As Guest Habits Return, Focus on Independent Restaurant Strengths

In the history-spanning and never-ending competition between chain restaurants and independents, the conditions for independents today look more favorable than at any time since before the pandemic. Why? Because chains can’t create the memorable and authentic experiences the independents can. And those are the experiences customers want. Chain restaurants’ advantages – those attained through capitalization, … Continued

How to Nail Enrolling and Retaining Talented Restaurant Management

Everyone at the recent Texas Restaurant Show in Houston produced by the Texas Restaurant Association wanted to know how to find, keep, and grow managers.  Why? Because it’s vital – especially when operators are forced to fish out of a talent pool that’s even shallower than the kiddie pool at the resort you visit this summer.  I was … Continued

How to Use Your Superpowers to Solve Recurring Restaurant Problems 

Part of our DNA can also become a dilemma.  In the dining room, we have the superpower of peripheral vision: a hyper-awareness when a guest is in peril.  At Brinker International, they call it “GWAP” (guest with a problem). Over time, we learn how to correct the problem without that guest – or the team … Continued