When you spend your whole day dealing with rising costs and a soft market, leadership development might be the last thing on your schedule. That’s a huge mistake. Why? Because leadership development applies to everything you do in operations. Restaurants really live in the branding business, while operations exists in the leadership development business. Matthew’s … Continued
The less qualified people available to work in your restaurants earn more money than ever before. So you only have two choices: I can’t make this any simpler. Matthew’s 5 Key Training and Education Concepts Recently I wrote to you about planning for 2023 and the five critical topics to handle next year, with … Continued
Don’t waste another year not handling chronic issues in your organization. Look at your calendar. The end of the year dictates that you have a plan in place for your company for next year. In a world that’s rapidly changing and uncertain, shorter ranges of strategy – quarterly and annually – become even more meaningful … Continued
Last week, Restaurantowner.com asked me to do a webinar on 2022’s five most valuable multi-location initiatives. You can view the webinar here. In a hurry? Short attention span? Read this summary of my message. Over to you. Which one of this Top 5 offers the most benefit to you and your organization? How will you start?
If you’re feeling stuck, frozen, or worried about what happens next in the economy, you’re in danger of succumbing to short-term fears. Don’t do it! Stay focused on the big picture. Continue to build your company to support your long-term vision. Win the Marathon During the summer restaurants were concerned when sales declined 5-10% … Continued
Success creates the time for you to work on only those things you like to do – and what no one else can do. So it pains me to see restaurateurs who don’t take advantage of their success. Why do people miss this opportunity to transform their professional life? Do they not notice their surroundings, … Continued
Top restaurateurs spend less of their precious time knowing their organization’s numbers and more time ensuring that the people who run their restaurants have financial acuity. They develop people who tell them (their boss) about prideful action undertaken to provide great guest experiences, loyal and talented employees, and numbers that meet or exceed budget. The … Continued
Why do entrepreneurs in the incubation stage understand the need for strategy more than many successful owners of independent multi-unit restaurant companies? Recently I spoke at the DEC@Redbird part of The DEC Network in Dallas, which is dedicated to delivering access to resources, education, and guidance to give a boost to those small businesses and startups who might benefit from them. … Continued
People can work for years creating a healthy culture in their restaurants – then one false move destroys it all. On a recent Monday morning, Texas Rangers President of Baseball Operations Jon Daniels called a press conference to announce he was firing his direct report: manager Chris Woodward. Two days later, Ray Davis, the normally reclusive team … Continued
Do your guests smile, feel happy, enjoy their meals, and tell their friends about that? Do your financial statements appear predictable and healthy – making you proud? Does your culture deeply permeate your restaurants every unit, every shift, every table, every time? Do your people demonstrably improve – doing things today that they couldn’t do … Continued