You can’t afford to have multi-unit supervisors just run the machine. That’s always true, but especially in volatile and uncertain times like these. Instead of running the machine, your multi-unit supervisors must be building a better one. Two Different Outcomes For people who work in your company, do the alarms in their phones wake them … Continued
To be a front-runner restaurant brand in 2026, your business needs to have three solid pillars: Learn how to be strong in all three on Sunday, 7/12 at 11 AM at the Profit Lab,at my upcoming Texas Restaurant Show session “The Experience Economy: Crafting Your Concept to Compete in 2026 and Beyond.” See me there in San … Continued
Let’s take a vacation from focusing on issues (aka “opportunities”) you might have at your restaurants and ask you, “What’s your latest victory?” Does anything come to mind quickly? Hopefully – after a day spent dealing with the competition, workforce issues, beef prices, renewing your insurance, and retaining and motivating your team members – you’re … Continued
Today’s workforce operates in so much more balance than my generation. They don’t buy into the idea of delaying gratification and quality of life until some vague point in the future. Admirable, for sure. But also, annoying when my generation thinks we need them to work the way we did. With summer beginning, how about we … Continued