Those of us with decades of industry experience have become accustomed to up markets with a few down markets layered in. But none of us is accustomed to a flat market lasting this long. A flat market taunts you – begging you (or even forcing you) to be willing to change so you can stand … Continued
Maybe you already have multiple units and you’re building more in another part of town or embarking into multi-city. Or maybe, in addition to multi-city, you’re adding a second concept. Either way, if you want to sleep better – plan, organize and import knowledge from the best restaurant companies in America – and do that work in advance, … Continued
So, let’s imagine you’re on the leadership team at Cracker Barrel (I know: Right now, even the idea is giving you a headache). You had a great plan: That did not go well. The resulting firestorm of public opinion – or manufactured outrage driven by bots, pick one – made you reinstate your classic logo … Continued
No one ever came to me and said, “I’m excited about starting a restaurant company – I’ve always wanted to be average.” Still, I see a lot of average companies out there. In stark contrast to those truly activated operators who always become better, lead the pack, and dominate their segment. Fearless or Scared? This … Continued