Believe it or not in this flat market, some operators are still enjoying 6-8% comp sales. How? By figuring out how to increase guest count. You can do the same if you’re hyper-committed to doing whatever it takes to get more people to swing the door (or open their app) and have great experiences with your … Continued
When guests think about your restaurants, do they end up feeling sleepy because your brand looks tired? Independent restaurant groups that lack the focus or wherewithal to update brands fall behind their competition. One of my clients told me, “Things changed so much in the last few years, we have simply not kept up.” It’s the … Continued
I can’t make it through a single day without someone talking to me about how much they need to hire or develop more talented managers. On many days it’s multiple someones. One nice part of our business right now that can help? Clarity. We know what people want in order to stick around and work … Continued
“Don’t bother to look over there; that’s all fine!” I’ve heard that from many clients who had brought me in to address specific issues. When I start roaming and nosing around their restaurants to find other opportunities to address, they try to shut me down – feeling I am wasting time and effort. That is, … Continued