The Economist recently cited two surveys about artificial intelligence. The upshot? The average person believes there’s a 20-22% chance they’ll lose their job in the next five years due to AI or automation. 20%! Thinking about being replaced by a machine feels uncomfortable and disheartening at best. Thankfully we’ve chosen a business where the human element is … Continued
Be honest with yourself: Are your restaurants continually getting better, or are they ever so slowly deteriorating? Do you have evidence for your answer? What are your guests saying? What do the numbers say? A longtime client brought me back after a 7 year absence. This company is a great business anyone would be proud … Continued
It turns out that the barriers holding your results back aren’t unique to you. Sure, you are special, but not that special. And today’s flattish restaurant market does not do the work for you. You have to do it yourself. Even though I write consistently about the four most important things to focus on in your restaurants now – … Continued
It can feel lonely at the top – especially because being there forces you to take a long, hard look at yourself every day. Every entrepreneurial independent restaurant company reflects its owner. Whatever the owner does well and values, the company does well and values. Whatever challenges an owner becomes problematic to the company. The Human … Continued