Month: July 2026

Operators succeed in this challenging market by understanding the difference between a meal and an experience. Not by being like the operators who offer bundles and discounts. That’s a one-way ticket to nowhere. When you begin to understand that you no longer just sell meals, that’s when you start the process of increasing guest count.  … Continued

I returned from the recent Texas Restaurant Show reflecting on the fact that people I have known for decades, as well as people I have just met, have at least one thing in common: They don’t walk around with PTSD after enduring an industry wide life-threatening crisis followed by the longest period of headwinds I … Continued