Finally finding “the one” – the person your company has missed for its entire life – makes an incredible difference. This missing piece allows you to overcome the barriers between reliable and exceptional success. It’s like a business version of a romance novel, but very real. But who is “the one”? Well, that all … Continued
My daughter just started high school. The most important message her new school is communicating to parents? “Stop solving your kid’s problems.” The school is requesting that, when our children come to us with a problem about school – whether their grades, schedule, or whatever occupies teenage minds – parents support students to figure out … Continued
Pop quiz: What did you learn last week from your guest count tracker, the one that compares each day in each unit with their counterpart last year? When restaurant owners start to think about guest count first – and they see it either holding, eroding, or slowly increasing – it inspires and demands action. It … Continued
It may seem like “a riddle wrapped in a mystery inside an enigma” (thank you, Winston Churchill, for the quote), but one of the great advantages you have as an owner of a small (or even medium-sized) business remains making big moves quickly. And in times like these, big moves are what you need if … Continued
Do you think your level of re-investment is too high, too low, or just right? Independent restaurant owners who understand the critical value of re-investing know that their real margins come from smart investments that help them keep up with guest expectations as well as their own mastery of profit. These owners typically operate at … Continued