Trade shows are dead. I can do it online. We have all heard about that. But, in the digital world, there is no substitute for occasionally tearing yourself away from your screens and meeting actual people in the physical world. One of my clients had been reading this newsletter for years before reaching out to … Continued
First-time restaurateurs need all the help they can get! But their perspective can also help you. In Restaurant Business Magazine, I was interviewed for an article: “9 Key Considerations When Opening a Restaurant.” Written by Benita Gingerella, this piece is designed to make the “tough” process of opening a restaurant easier for first-timers. Look Through Fresh … Continued
If you get 100 restaurant consultants together and ask them what they do, you’ll probably get 100 answers. So, if you are considering adding one to your team, how do you even know what you are looking for? What do you do? First, you probably worry about hiring the wrong person. Let’s get the bad … Continued
If you are an owner of an independent restaurant company, there is a good chance you have walked through your dining room wondering to yourself, “Why doesn’t anyone see what I see?” Sound familiar? I recently talked to two such operators who asked me that question incredulously. One of them wondered when the people around … Continued
“The restaurant business is one of the hardest jobs…the early-morning-to-late-night days have taken a toll — along with my sleepless nights and grueling hours.” Sound like you at your worst moment? Those are the words of Marian Harper — owner of the legendary Carnegie Deli on Seventh Avenue in New York — during her announcement about closing … Continued
Nobody ever opened a restaurant aiming to be average. Unfortunately, though, plenty of restaurants use average interview techniques, onboarding processes, and training — a sure way of ending up stuck in the middle. The best successful multi-unit independent restaurant companies recognize this and hire only the people they are looking for, designing interview techniques that … Continued