Welcome to the Surrender News/Blog.  Get the latest news, trends, tips and information to help you succeed and thrive in the workplace.

How Unconventional Leaders Achieve Their Greatest Restaurant Success

Over the years, I have worked with so many successful independent multi-unit restaurant owners. A lot of them share this common characteristic — they just don’t fit the mold. You know, the conventional American business leader: the great manager who runs an organized, rational, structured, efficient company. On the extreme is the story about the … Continued

Restaurateur’s Essential Guide to Developing Powerful General Managers

General Managers are the most important people in your successful multi-unit independent restaurant company. They control what happens within the four walls — including both the guest experience and the strength of your bottom line. Finding great general managers in the current labor market can be agonizingly difficult.  As an industry we responded to this … Continued

How Much Does it Cost to NOT Hire Top Management?

A lot! Sometimes it feels like it is easier to raise money, sign a lease, build, and open a restaurant than to find someone to run it. There is a definite shortage of talented restaurant managers — and especially general managers. If you are a successful owner of an independent multi-unit restaurant company, you have … Continued

Are You Differentiating Your Brand?

My research shows you need more than great food, service, and atmosphere — the holy trinity of the restaurant business — to guarantee success for the units in the independent restaurant company you own. My best clients build their successful multi-unit independent restaurant companies around the branding and experience business, not around the restaurant business. … Continued

How Restaurateurs Turn Challenges into their Biggest Competitive Advantage

I was recently interviewed by Howard Riell for a cover story for Restaurant Startup and Growth Magazine titled, “Help Needed — How to Compete for and Retain Employees in Today’s Job Market.” If you want to know what I think about that topic, Howard really nailed it. To summarize: owners of multi-unit independent restaurant companies … Continued

#1 Path to Restaurant Success

Listen to your guests. Last week I wrote about guests’ changing thinking on delivery and how it was out in front of many restaurateurs’ thinking. Guests accept a tradeoff — convenience vs. quality. They have realized delivered food is never as good as it is in a restaurant, but they value the convenience of delivery even … Continued

How Successful Restaurant Owners Stop ”Being Busy”

Show as much interest in the quality of their lives as they do results produced by their business. “How are you doing?” is a question we all get asked so many times we develop a rote answer. For many, that answer is, “I’m Busy” — a false badge of honor that says to some, “I’m … Continued

Alert! Four Issues Impact Your Restaurant’s Growth

My brother from Seattle, visiting me in Dallas, once asked me, “Does anyone in Dallas ever open a restaurant that is not a prototype for expansion?” He was being a little critical, a little incredulous, and also, I think, just really wanted to eat at a restaurant where someone had poured their heart into the … Continued

Can You Take a Month’s Vacation From Your Restaurants?

You can when you set up your company to run without depending upon you. This is Spring Break week here in Texas (we go early in the year) — time to think about getting away. What’s the secret of restaurateurs who can get away for a week, two weeks, a month or more? In recent … Continued